With all due respect my question goes directly to the director of Lands and survey , are you proud of the work flow? strategy? people's satisfaction? anything? In my life I had to do many things with many governmental and private sectors, I had some really good experiences and some less but it has never been aggressively bad as my experience with lands and survey today. I remember back in 1997/8 we needed to call the civil defence many times because my grandmother medical condition were critical and I remember that it was like matter of scratching Aladdin lamps, just call count to oh nothing and they will be there with a big smile on their faces to help you, neighbours called them once because their kitty stuck on the top of a high tree and they couldn't rescue it themselves so they called the civil defence and they were more than glad to help. Civil defence people are just great, in term of service and morals and you know what? they don't charge* you for their service and